Refund Policy

1. Why We Don't Offer Refunds

• Digital Service: Credits are used for digital analysis services that are consumed immediately upon use. Once analysis results are delivered, the service is complete.
• AI Processing Costs: Each analysis uses API calls to AI services that incur real costs on our end, regardless of whether you are satisfied with the result.
• Credit Usage: Credits are deducted only when you submit a resume for analysis. Unused credits remain in your account indefinitely and never expire.

2. What This Means

• Once you purchase a credit pack, the transaction is final.
• If you use credits for analysis, those credits are consumed and cannot be restored.
• Unused credits remain in your account and can be used at any time in the future.

3. Exceptions

Refunds may be considered only in the following exceptional circumstances:

• Duplicate payment due to a technical error (e.g., charged twice for the same purchase).
• Credits purchased but the service was completely unavailable for an extended period due to our fault.

All exceptions are evaluated on a case-by-case basis at our sole discretion.

4. Before You Buy

We encourage you to:

• Use your free credits (provided on signup) to test the service before purchasing.
• Review the analysis results and understand the quality of our AI suggestions.
• Contact our support team if you have any questions before making a purchase.

5. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, your account may be suspended until the dispute is resolved.

6. Contact

If you believe an error has occurred, please contact us at support@resumebox.xyz and we will review your case promptly.